Moments of Truth Customer Service Workshop

• Do you want your team constantly focused on your clients’ moments of truth during which they decide whether your company is a good one with which to do business?
  
• Do you want your team to understand and be able to apply both the personal and process approach to excellence in customer service?
  

dsamih’s Superior Customer Service Workshop will offer your participants

• Improved Customer Service communication skills
  
• Tools for taking your customer service delivery to the next level
  
  • Techniques for making a customer’s day
    
  • Techniques for diffusing a difficult situation
    
  • Role playing for the most difficult customer situations
    
  • Building as a team practical solutions to those difficult situations
    

dsamih Deliverables:

• Facilitation of the session with challenging workbook materials and exercises while ensuring a fun, interactive and energizing day
  
• Documented solutions to the team’s most common customer service challenges, developed together as a team
  
• The day’s presentation in either hard or soft copy for the participant’s ongoing reference and reminder
  
• Each participant’s evaluation of their most valuable lessons and MIH (Make It Happen) Actions from the day
  

For more information on this workshop and how dsamih Consulting can help you, please give us a call today at (949) 644-7030 or send us an email by clicking here